Terms of service

Last updated: 2026-06-19

These terms govern use of the Mind Guard 365 mobile application (“App”) and the public marketing website at mindguard365.com (“Site”) operated by Mind Guard 365 Ltd (trading as Mind Guard 365, “we”, “us”). By downloading, accessing or using the App or Site you agree to these terms. If you do not agree, do not use the App or Site. We have tried to keep these terms plain and human.

1. Eligibility and accounts

Mind Guard 365 is intended for people aged 13 and over, and by using it you confirm you are at least 13. You must also be able to form a binding contract in your jurisdiction. You are responsible for keeping your account credentials confidential and for activity under your account. Notify us at privacy@mindguard365.com if you suspect unauthorised access.

2. What Mind Guard 365 is (and is not)

Mind Guard 365 is a self-help and education tool for everyday mental wellbeing. It is not therapy, not medical advice, not a diagnosis, not treatment and not a crisis service. It is not a medical device and is not a substitute for qualified health, mental health or emergency care. It does not diagnose, treat or monitor any condition, and it is not monitored by clinicians.

Please seek help from a qualified professional where appropriate, for example your GP, a therapist or another health service. The app is a companion alongside that support, not a replacement for it.

If you are in crisis

If you feel at risk of harming yourself or someone else, or you are in an emergency, contact local emergency services now (call 999 in the UK or 911 in the US) or a crisis line such as the Samaritans on 116 123 (UK) or the 988Suicide & Crisis Lifeline (US). Our safety and crisis support page lists more options.

3. Subscriptions and purchases

Paid features may be offered through in-app purchases processed by Google Play or Apple’s App Store. Pricing, trials, renewals and refunds are governed by the store’s terms and the disclosures shown at purchase. We may change prices or offerings where permitted by the stores and applicable law.

4. Acceptable use

You agree not to:

• Use the App or Site unlawfully, fraudulently or to harm others
• Attempt to gain unauthorised access to our systems, other users’ data or third-party services
• Reverse engineer, scrape or overload the service except where the law forbids such a restriction
• Upload malware or content that infringes others’ rights

5. Intellectual property

We and our licensors own the App, Site, branding and related materials. We grant you a personal, non-exclusive, non-transferable licence to use the App on devices you own or control, subject to these terms and store rules.

6. Third-party services

The App relies on third parties (including cloud hosting, authentication, payments, ads and analytics). Their terms and privacy notices also apply where relevant.

7. Availability and changes

We may modify, suspend or discontinue features or these terms. Where we make material changes we will provide reasonable notice where the law or app stores require it. Continued use after changes means you accept the updated terms.

8. Disclaimer

The App and Site are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim implied warranties such as merchantability, fitness for a particular purpose and non-infringement where allowed.

9. Limitation of liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, data or goodwill, arising from your use of the App or Site. Our total liability for any claim arising out of these terms or the App or Site is limited to the greater of (a) the amount you paid us in the twelve months before the claim or (b) zero if you only used free features, except where liability cannot be limited by law (including death or personal injury caused by negligence where the law does not allow exclusion).

10. Termination

You may stop using the App at any time. We may suspend or terminate access if you materially breach these terms or if we must do so for legal or security reasons.

11. Governing law and disputes

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you have as a consumer in your country of residence.

12. Contact

Mind Guard 365 is operated by Mind Guard 365 Ltd. Reach us at privacy@mindguard365.com. Company and governance details are on our company page.